Please provide the following information in an email to 2010-craig-smith-seminar@lifelonglearning.co :

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Thank you for your enquiry.  We try to respond to emails within 24 hours.

If you feel that email is not appropriate for your question, as a last resort please phone (03) 9018 9286.  Note that the number is frequently unmanned, has no voicemail service, and you may find it difficult to get through to us.  Email is generally best as we can get it almost anywhere, at almost any time...